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Return & Cancellation Policies

Return Policy

We want you to be happy with your purchase! Unopened items may be returned within 14 days from their delivery date in their original condition. You must contact customer service for a Return Authorization before returning any items.

Items must be returned to us in their original, unopened and undamaged condition they left from our warehouse. If manufacture tape, seals or any other indicator of opening is identified, your refund amount will be less or denied. Case assortments must be returned unopened.

In the event your item is received damaged, please contact us within 5 days of the delivery date and we will work with you to get you a replacement or refund. We reserve the right to offer a refund instead of a replacement.

Refund Amount
Refunds will be issued in the original form of payment, or by company check, or store credit depending on the nature of the return.

Refund will only be for the item(s)’ price. Original shipping fees are non-refundable (unless received damaged).

Shipping Fees
You are responsible for the return shipping cost for returned items. Items must be safely packed for their return. In the event your item is being returned for damages, you will not be responsible for the shipping fees. No international shipping fees are refundable.

Cancellation Policy

In Stock Orders
In effort to get your items to you as soon as possible, we are not usually able to accept cancellation requests once an order is placed. You can choose to contact us and we will try to cancel the order, but we cannot guarantee it can be cancelled.

Non-In Stock Orders
Pre-Order &amp Back Order items may be able to be cancelled. Please contact us to make this request.
Please contact customer service with any questions about our return and cancellation policies, or to make a return or cancellation request. Thank you.

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All prices are in USD. Copyright 2003-2017 Andrwe's Toyz.

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